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"At night I want him to make sure that I can sleep peacefully, when I wake up, I want him to excite me with new possibilities for our business"
Gerry Ablaza, CEO
Globe Telecom
 
 
CONSULTING    
Organizations today are increasingly dependent on IT to support, promote and deliver their products and services. FFW provides IT Service Management consulting and implementation services to enable organizations maximize the effectiveness of their IT services, while minimizing corporate risks and expenditure.

Benefits of adopting IT Service Management:
  • A proven, quality approach to IT Service delivery
  • Increased productivity from IT resources
  • Greater customer satisfaction
  • Improved communication between IT, the business users and their customers
  • Reduced costs and increased return on IT investments (Transforming IT from a Cost centre to a Profit Centre)
  • Minimised risks
  • Improved employee's morale and reduced staff turnover
FFW’s IT Service Management implementation methodology consists of following stages:
  • System Study
  • Gap analysis of existing processes
  • Process Planning,designing and documentation
  • Project Implementation
  • Verification
 
 

         

                         

 
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