Call Back Chat Support    
 
  innovative and high quality services based on the needs of our customers and market demand.  
 
  Quick Information
Consultancy
Implementation Services
Knowledge Transfer
Contact us
Partner with us
Case Studies
  Whay they Say!  
 
"At night I want him to make sure that I can sleep peacefully, when I wake up, I want him to excite me with new possibilities for our business"
Gerry Ablaza, CEO
Globe Telecom
 
ITIL 2011 - Awarness  

Course Description:
The one day ITIL ® 2011 Awareness course provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. It provides the participants with the distinctive opportunity to receive an introduction to the concepts of ITIL and ITSM. This course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations, thus ensuring high‐quality services to their customers. It has been designed for learners who need a basic awareness of ITIL ® 2011 as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future v3 training path and want to assess ITIL / ITSM viability in their organization.

Audience
The Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.

Learning Objectives:
At the end of this course, the learner will be introduced to:

  • ITIL Introduction and concepts.

  • ITIL Terminologies

  • IT Service Management concepts

  • ITIL v2 versus v3

  • ITIL qualifications

  • The Lifecycle approach to Service Management

  • ITIL’s processes within the Lifecycle context

Course Organizational Logistics

  • A maximum of 25 students

  • Classroom with seating arrangement of 25 students.

  • Whiteboard, flipchart, projector

  • Course runs 09:00 am – 5:30 pm

Prerequisites
None

Course Student Material
Students receive a copy of the classroom presentation material.

Certificate
Course Completion certificate will be provided for those attending the full session of the course.

 

          ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

         

                         

 
  © Future Frameworks, All Rights Reserved
Designed and Maintained by WebKraze
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. ; PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved .