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ITIL® 2011 - Lifecycle Stream  

The ITIL® Intermediate Level offers two principle streams of education; Lifecycle and Capability - each with their own series of certifications - and a final rationalization module, Managing Across the Lifecycle.

 Each of the Intermediate certifications provides candidates with the knowledge, skills and competencies required to apply or manage the application of specific areas of ITIL® Best Practice, in a Service Management environment.

The ITIL® Lifecycle Stream

The ITIL® Lifecycle Stream consists of five individual certifications, each based on one of the Service Lifecycle phases. This stream will be of interest to candidates looking to focus on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices.

The ITIL® Intermediate Lifecycle stream consists of five individual certifications or modules, each based on one of the ITIL Service Lifecycle phases, built around the guidance within each of the OGC core ITIL titles:

Each module of the Lifecycle series covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations.

The Lifecycle modules will expose individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a Service Management context.

How to select Intermediate Modules?
The flexibility of the V3 scheme means that candidates can choose modules based entirely on their own individual certification requirements, which can be focused on their current / prospective job roles, or on their own personal educational objectives.

Candidates can take as few, or as many Intermediate qualifications as they require, as each of the Intermediate qualifications is recognized by the industry in their own right, and will be extremely useful to candidates based in, or working towards, a role in IT or Service Management.

Exam Pattern ITIL® 2011 - SO, SS, ST, SD and CSI

  • Type : 8 complex multiple choice, Scenario Based question
  • Duration : 90 minutes
  • Proctored : Yes
  • Open Book : NO
  • Pass Score : 70%
  • Delivery : Paper Based Test (PBT) and Computer Based Test (CBT)

How to develop an IT Service Management Specialization?
The modular structure of the Intermediate level allows candidates to focus their studies and certifications on specific, targeted areas of the ITIL® Service Lifecycle; developing a specialism within a defined area or discipline as follows;Developing an ITIL® Lifecycle Stream specialism will help candidates focus on the management aspects of IT Service Management, gaining the knoweldge and skills to coordinate all activities under a specific Service Lifecycle phase

  • Developing an ITIL® Lifecycle Stream specialism will help candidates focus on the management aspects of IT Service Management, gaining the knoweldge and skills to coordinate all activities under a specific Service Lifecycle phase
  • Developing an ITIL® Capability Stream specialism will help candidates gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL® processes, or
  • Candidates can also specialize in an entire Service Lifecycle phase, by selecting certifications from both streams which cover the same general processes and activitites, to gain a holistic view of an entire stage from both the a high level management and the detailed, technical perspective

 As a candidates career or educational requirements shift or mature over time, they can then continue to gain useful and relevant ITIL® certifications under the ITIL® Qualification scheme, by branching into other ITIL® disciplines and Intermediate certifications, focusing on other phases or process areas within the Service Lifecyle spectrum.

Target Audience for the ITIL® Intermediate Lifecycle Modules

These certifications will be of interest to individuals:

  • who have, or are seeking a management or team leader role that requires a broader focus on the management of ITIL® practice areas and their interaction across the Service Lifecycle
  • who work across teams or manage multiple capability areas,
  • who are looking to achieve a superior and well balanced knowledge of all ITIL® Best Practice areas through ITIL® Expert Level certification, for which these modules and their accompanying credits are required
  •  who are simply seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments and who have a primary interest in ITIL® from a Lifecycle stages perspective.

Pre-requisite Entry Criteria
The following entry criteria must be met by candidates who intend to take any Intermediate certifications, including any of the Lifecycle modules:

  1. Candidates must hold the ITIL® Foundation Certificate or V2-V3 Bridge equivalent
  2. Candidates must attend an Accredited Training Course or Accredited equivalent, and

The following are also strongly recommended criteria, but not mandatory:

  • Candidates should have exposure to basic concepts and 2 years IT and related experience
  • Candidates should complete at least 21 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training

 

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