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ITIL® 2011 - Capability Stream  

The ITIL® Intermediate Level offers two principle streams of education; Lifecycle and Capability - each with their own series of certifications - and a final rationalization module, Managing Across the Lifecycle.

Each of the Intermediate certifications provides candidates with the knowledge, skills and competencies required to apply or manage the application of specific areas of ITIL® Best Practice, in a Service Management environment.

The ITIL® Capability Stream

The ITIL® Capability Stream consists of four individual certifications (Operations Support and Analysis, Planning Protection and Optimization, Release Control and Validation, Service Offering and Agreements), which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL® Service Lifecycle. This stream will be of interest to candidates who wish to gain a deep level understanding of 2011 processes and roles, how they are implemented and how they interact.

The ITIL® Capability stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL® Service Lifecycle as follows:

  • Service Offerings and Agreements (SO&A): Primarily covering Service Strategy and Design processes, including; Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
  • Release, Control and Validation (RC&V): Primarily covering Service Transition and Operation processes, including; Change, Release and Deployment, Service Validation and Testing, Service Asset and Configuration, Knowledge, Request Management and Service Evaluation
  • Operational Support and Analysis (OS&A): Primarily covering Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management
  • Planning, Protection and Optimization (PP&O): Primarily covering Service Design processes Capacity, Availability, Continuity, Security, Demand and Risk Management

Each cluster contains groupings of processes and roles from within ITIL® IT Service Management, intended to offer candidates a balanced knowledge of ITIL® practices which have direct interaction and dependencies in their daily use. Attention to the Service Lifecycle is illustrated as part of the curriculum for these modules; however the primary focus is the process activities, execution and their use throughout the Service Lifecycle.

Each module of the Capability series covers an introduction to the Service Lifecycle, extensive detailed coverage of the processes, functions, roles and responsibilities, and activities pertaining to the specific cluster grouping, along with technology and implementation considerations.

How to select Intermediate Modules?
The flexibility of the scheme means that candidates can choose modules based entirely on their own individual certification requirements, which can be focused on their current / prospective job roles, or on their own personal educational objectives.

Candidates can take as few, or as many Intermediate qualifications as they require, as each of the Intermediate qualifications is recognized by the industry in their own right, and will be extremely useful to candidates based in, or working towards, a role in IT or Service Management.

How to develop an IT Service Management Specialization?
The flexibility of the scheme means that candidates can choose modules based entirely on their own individual certification requirements, which can be focused on their current / prospective job roles, or on their own personal educational objectives.

  • Developing an ITIL® Lifecycle Stream specialism will help candidates focus on the management aspects of IT Service Management, gaining the knoweldge and skills to coordinate all activities under a specific Service Lifecycle phase
  • Developing an ITIL® Capability Stream specialism will help candidates gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL® processes, or
  •  Candidates can also specialize in an entire Service Lifecycle phase, by selecting certifications from both streams which cover the same general processes and activitites, to gain a holistic view of an entire stage from both the a high level management and the detailed, technical perspective

As a candidates career or educational requirements shift or mature over time, they can then continue to gain useful and relevant ITIL® certifications under the ITIL® Qualification scheme, by branching into other ITIL® disciplines and Intermediate certifications, focusing on other phases or process areas within the Service Lifecyle spectrum.

Exam Pattern ITIL® 2011 - SOA, OSA, PPO and RCV

  • Type : 8 complex multiple choice, Scenario Based question
  • Duration : 90 minutes
  • Proctored : Yes
  • Open Book : NO
  • Pass Score : 70%
  • Delivery : Paper Based Test (PBT) and Computer Based Test (CBT)

These certifications will be of interest to individuals:

  • who have, or are seeking a role that is focused in a particular area of ITIL® practice, that has fairly well defined boundaries of responsibility
  • who have an interest in, or require specialized, detailed process level knowledge
  • who wish to gain qualifications that offer intense, specialized knowledge in one or more process areas of ITIL® Best Practices
  • who are looking to achieve a superior and well balanced knowledge of all ITIL® Best Practice areas through ITIL® Expert Level certification, for which these modules and their accompanying credits are required

Pre-requisite Entry Criteria

  1. Candidates must hold the ITIL® Foundation Certificate or V2-V3 Bridge equivalent, and
  2. Candidates must attend an Accredited Training Course or Accredited equivalent

The following are also strongly recommended criteria, but not mandatory:

  • who are looking to achieve a superior and well balanced knowledge of all ITIL® Best Practice areas through ITIL® Expert Level certification, for which these modules and their accompanying credits are required
  • Candidates should complete at least 12 hours of personal study, using the syllabus and relevant ITIL®  guides, prior to undertaking accredited training organization.

 

 

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