1. ITIL4 FOUNDATION
Course Description:
The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL® 4 is here to navigate organizations into the modern age. ITIL®4 is built on the established core of best practice in the ITIL®4 guidance. ITIL®4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL®4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The ITIL®4 Foundation is a 2-day classroom room based on the exam specifications specified by AXELOS for the ITIL®4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL®4 service management framework and prepare for the ITIL®4 Foundation exam.
Audience:
The ITIL®4Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
- IT Managers, IT Quality Managers, IT staff ( Server, Network, Applications, Desktop, Asset), , Developers, Service Providers and Process owners.
- Application, Project and Business Managers directly involved in IT.
- Any member of an IT organization in delivery of IT services.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
- Anyone working in a DevOps or Agile team
Learning Objectives:
At the end of this course, participants will be able to:
- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices and how they contribute to value chain activities.
About the Examination:
This course prepares the participant for the official ITIL®4 Foundation Exam. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 26 questions correctly ( 70% ). The Exam will be of 60 mins duration.
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2. ITIL®4 CREATE, DELIVER AND SUPPORT ( CDS )
Course Description:
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.
Audience:
The ITIL®4 Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. This course and the related certification can be beneficial for the following roles:
- IT Managers, IT Quality Managers, IT staff ( Server, Network, Applications, Desktop, Asset), , Developers, Service Providers and Process owners.
- Application, Project and Business Managers directly involved in IT.
- Any member of an IT organization in delivery of IT services.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
- Anyone working in a DevOps or Agile team
Learning Objectives:
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support service.
Prerequisites : ITIL4 Foundation certified
About the Examination:
This course prepares the participant for the official ITIL®4 Specialist : Create, Deliver and Support Exam. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 28 questions correctly ( 70% ). The Exam will be of 90 mins duration. The Exam is mandatory.
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3. ITIL®4 DRIVE STAKEHOLDER VALUE ( DSV)
Course Description:
The ITIL ® 4 Specialist: Drive Stakeholder Value (DSV) module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
The ITIL® 4 Specialist: Drive Stakeholder Value course is a 3-days course based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.
Audience:
The ITIL®4 Drive Stakeholder Value course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. This course and the related certification can be beneficial for the following roles:
- IT Managers, IT Quality Managers, IT staff ( Server, Network, Applications, Desktop, Asset), , Developers, Service Providers and Process owners.
- Application, Project and Business Managers directly involved in IT.
- Any member of an IT organization in delivery of IT services.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
- Anyone working in a DevOps or Agile team
Learning Objectives:
At the end of this course, participants will be able to:
- Understand how customer journeys are designed
- Know how to target markets and stakeholders
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to align expectations and agree details of services
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realize and validate service value,
Prerequisites : ITIL4 Foundation certified
About the Examination:
This course prepares the participant for the official ITIL®4 Specialist : Drive Stakeholder Value Exam. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 28 questions correctly ( 70% ). The Exam will be of 90 mins duration. The Exam is mandatory
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4. ITIL®4 HIGH VELOCITY IT (HVIT)
Course Description:
The ITIL® 4 Specialist: High-Velocity IT (HVIT) course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, learners will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.
The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.
Audience:
The ITIL®4 High-Velocity IT course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. This course and the related certification can be beneficial for the following roles:
- IT Managers, IT Quality Managers, IT staff ( Server, Network, Applications, Desktop, Asset), , Developers, Service Providers and Process owners.
- Application, Project and Business Managers directly involved in IT.
- Any member of an IT organization in delivery of IT services.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
- Anyone working in a DevOps or Agile team
Learning Objectives:
At the end of this course, participants will be able to:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
- Understand the digital product lifecycle in terms of the ITIL operating model.
- Understand the importance of ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
- Know how to contribute to achieving value with digital products.
- Know how to create, deliver and support service.
Prerequisites : ITIL4 Foundation certified
About the Examination:
This course prepares the participant for the official ITIL®4 Specialist : High Velocity IT Exam. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 28 questions correctly ( 70% ). The Exam will be of 90 mins duration. The Exam is mandatory
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5. ITIL®4 DIRECT, PLAN & IMPROVE (DPI)
Course Description:
The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Audience: The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4.
- IT Managers, IT Quality Managers, IT staff ( Server, Network, Applications, Desktop, Asset), , Developers, Service Providers and Process owners.
- Application, Project and Business Managers directly involved in IT.
- Any member of an IT organization in delivery of IT services.
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
- Anyone working in a DevOps or Agile team
Learning Objectives: At the end of this course, participants will be able to:
- Understand the key concepts of direction, planning, improvement.
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
- Understand the role of GRC and know how to integrate the principles and methods into the service value system.
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
- Understand and know how to direct, plan, and improve value streams and practices.
Prerequisites : ITIL4 Foundation certified
About the Examination:
This course prepares the participant for the official ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Exam. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 28 questions correctly ( 70% ). The Exam will be of 90 mins duration. The Exam is mandatory.
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6. ITIL®4 LEADER - DIGITAL AND IT STRATEGY
Course Description:
The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL 4 Strategic Leader (SL) certification scheme. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
The ITIL® 4 Digital and IT Strategy is a 3-days course based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case case study and discussions and activities.
Audience:
The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:
- IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization.
This course will help strategy and digital transformation consultants demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.
Learning Objectives:
The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
- Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
- Understand how to leverage digital strategy to react to digital disruption
- Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- Understand the risks and opportunities of Digital and IT Strategy
- Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Understand how to implement a Digital and IT Strategy
Prerequisites : ITIL4 Foundation certified
About the Examination:
- 30 question
- 21 out of 30 marks required to pass (70%)
- 60 minutes
- Closed book.
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